Claims
Making a claim
When something goes wrong, call us first. We'll tell you what we need and keep you informed until your claim is settled.
Report a claim
Tell us as soon as you can, and have your policy number ready.
Call+254 709 914 000
Emailclients@tausiassurance.com
HoursMonday to Friday, 8am–5pm
How it works
From first call to settlement
Tell us what happened
Call or email us as soon as you can, quoting your policy number. We'll give you a claim number.Send your documents
We'll tell you which documents and photos your cover needs.Assessment
We review the claim and, where needed, arrange an assessment of the loss.Settlement
Once the claim is agreed, we pay as your policy sets out.
Our claims service charter sets out the standards you can expect at each stage.
What to have ready
- Your policy number
- The date, time and place of the loss
- A description of what happened and what was damaged or lost
- Photos, receipts and any police abstract or other reports
Paying an excess
Pay by M-Pesa to Paybill 591349, using your claim number as the account number. How to pay
Not happy with how a claim is going?
Our grievance officer will look into it.Complaints procedure